Frequently Asked Questions
Everything you need to know about shopping with ShopHQ
What are your shipping options and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). All orders are processed within 24 hours, and you will receive a tracking number via email once your package departs our warehouse.
What is the ShopHQ return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please visit our Returns Portal to generate a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking link. You can also log into your ShopHQ account and view your order history to see real-time updates.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners.
Are the products on ShopHQ authentic?
Yes, ShopHQ guarantees the authenticity of every product we sell. We source directly from authorized distributors and reputable brands to ensure you receive genuine, high-quality merchandise.
How do I contact customer support?
Our customer service team is available 24/7. You can reach us via the live chat feature on our website, by emailing support@shophq.com, or by calling our toll-free hotline at 1-800-SHOP-HQ.